It’s interesting to note that the word “service” has many meanings according to the Merriam-Webster dictionary. However, within the printing industry, there’s only one definition that customers care about:
“ To do maintenance or repair work on or for.”
I would add this critical caveat: To be a world leader in the deadline-driven print finishing arena, a company must be able to service its customer base 24/7/365 and be at the forefront of innovation, technology, and development.
At Muller Martini North America, our service team consists of more than 80 professional service engineers who are dedicated to our customer base. Whether working on legacy equipment, or installing a brand-new machine, we want our customers to trust in the brand that stands behind its work and keeps them ahead of their competition. That’s because with the continued evolution of printing processes, today’s investments in capital equipment are investments in the future. Customers should seek out partners who can offer expertise, innovation, and support long after a machine is serviced or installed.
Here are some criteria to evaluate before selecting your service provider:
- Customization. Does the provider offer “one-size-fits-all” solutions, or can they develop programs specifically designed for a particular machine, workflow, and/or operators?
- Availability. Can the provider deploy factory-trained technicians when and where you need them? Do they offer remote support? How big is their spare parts inventory?
- Commitment. Is the provider dedicated to helping your company succeed? Does their product line and history reflect that dedication?
I believe that “Muller Martini” is the definition of “service.” If you are relocating, upgrading, reconfiguring, looking for phone or remote support, door to door parts, or additional support or service, remember your strong partner then, now and in the future: Muller Martini.