When I was a young bindery manager, a customer service representative handed me a stack of books, all with signatures in the wrong order. Naturally, the rep was upset. The order was for an important customer—and the books had been delivered to their office. I then surveyed the skids of…
What comprises a quality saddle-stitched product? Today’s automated quality control systems ensure customer-saving results.
When I was a young bindery manager, a customer service representative handed me a stack of books, all with signatures in the wrong order. Naturally, the rep was upset. The order was for an important customer—and the books had been delivered to their office. I then surveyed the skids of…