In order to meet critical deadlines, printers everywhere must make every minute count. Case in point: The other day I received a distressed call from a customer about a broken belt, a key component that allows the machine to operate properly. The customer had already called our parts department, but the replacement belt would not deliver until the next day—too late to meet their deadline.
The customer asked if I could call other clients in the vicinity that had the same equipment. Perhaps he could borrow a belt until the new one was delivered.
I made the calls and in less than an hour, the customer was installing a belt and was back up and running, making every minute count.
Even in a business as competitive as ours, kindness prevails. With thanks to all who helped a fellow customer meet his deadline.