The 2020 pandemic has created many challenges for the maintenance departments of Graphics Arts manufacturers as customers and vendors have had to reduce the schedules and capacity of their workforces. In addition, interstate travel restrictions have made it difficult to get Field Service technicians dispatched in a timely fashion. That is why it has never been more critical to be aligned with a supplier who offers high-quality and reliable Remote Support Services.
Remote support is available 24/7, even during a pandemic.
Being able to communicate with your OEM’s technical staff, despite today’s uncertainties, is essential for any printer and bindery in order to keep production flowing and customers satisfied. Remote support enables that communication and knowledge sharing, expediting solutions that could otherwise take days (perhaps, weeks) if on-site support is your only alternative.
Muller Martini has the expertise, tools and integrity to support customers remotely.
Throughout these past months, our Customer Support Group remains operational. Whether it be with a socially distanced skeleton crew at our office or support technicians working from home, Muller has kept the lines of communication open and responsive. If you have an active service contract, phone support is available 24/7 and staffed by technicians who are experienced specialists on a wide variety of Muller-supported products. What’s more, they have access to their colleagues for back-up if necessary.
And, Muller Martini provides additional levels of support through MMRemote where customers with an active contract benefit from the added advantages of high-speed, remote, web-based machine connectivity. This enables our worldwide service engineers to remotely view your machines in real time so they can see exactly what your operator is seeing. Often problems that might take hours of painstaking conversations to discern over the phone can be recognized and resolved rapidly.
It is difficult to predict how long the pandemic will continue to impact our lives and our businesses. So why not take the time to review your facility’s remote service contracts to ensure that, should the need arise, you can access remote support. And, if you’re in need of remote support services, first and foremost make sure that your provider’s network is strong, reliable, and secure.