Customers know that good technical support comes from knowledgeable people. Customers know that knowledgeable technical support people come with a cost. They understand that a sound business model must include the means to cover costs with revenues. Therefore, customers have come to accept that the high quality of technical support…
Customers know that good technical support comes from knowledgeable people. Customers know that knowledgeable technical support people come with a cost. They understand that a sound business model must include the means to cover costs with revenues. Therefore, customers have come to accept that the high quality of technical support…
April is the month when we celebrate Earth Day. This has got me thinking about how my industry, Graphics Arts Finishing Equipment, fits into the broad ecological picture. Commercial Printing’s use of paper (whose basic raw material comes from trees) has gotten a bad rap over the years as…
April is the month when we celebrate Earth Day. This has got me thinking about how my industry, Graphics Arts Finishing Equipment, fits into the broad ecological picture. Commercial Printing’s use of paper (whose basic raw material comes from trees) has gotten a bad rap over the years as…
The 2020 pandemic has created many challenges for the maintenance departments of Graphics Arts manufacturers as customers and vendors have had to reduce the schedules and capacity of their workforces. In addition, interstate travel restrictions have made it difficult to get Field Service technicians dispatched in a timely fashion. That…
The 2020 pandemic has created many challenges for the maintenance departments of Graphics Arts manufacturers as customers and vendors have had to reduce the schedules and capacity of their workforces. In addition, interstate travel restrictions have made it difficult to get Field Service technicians dispatched in a timely fashion. That…
When there is trouble with your print finishing equipment, it is very tempting to take the easy way out when trying to make the repair. The title of this blog post is a line uttered by the character, Pippin Took, in J.R.R. Tolkien’s The Fellowship of the Ring. He is…
When there is trouble with your print finishing equipment, it is very tempting to take the easy way out when trying to make the repair. The title of this blog post is a line uttered by the character, Pippin Took, in J.R.R. Tolkien’s The Fellowship of the Ring. He is…
When it comes to unexpected bindery breakdowns, if your internal people cannot handle the situation, they must seek outside help. The faster your team recognizes this, the more time is saved. The best way to get help is still via the telephone. As the support process progresses, e-mails, texts and…
When it comes to unexpected bindery breakdowns, if your internal people cannot handle the situation, they must seek outside help. The faster your team recognizes this, the more time is saved. The best way to get help is still via the telephone. As the support process progresses, e-mails, texts and…
According to Captain Edward A. Murphy, an aerospace engineer working on research project MX981 circa 1949, “If anything can go wrong, it will.” His quote is now known as Murphy’s Law. Call it what you will, it’s something that we all have witnessed either professionally or personally because, try as…
According to Captain Edward A. Murphy, an aerospace engineer working on research project MX981 circa 1949, “If anything can go wrong, it will.” His quote is now known as Murphy’s Law. Call it what you will, it’s something that we all have witnessed either professionally or personally because, try as…
As far back as the late 80’s, the migration towards electronic controls on bindery equipment was well underway. Pulleys, belts and gearboxes were being replaced by motor drives. Relays were being replaced by PLCs. Knobs and switches were being replaced by display panels and computer screens. By the year 2000,…
As far back as the late 80’s, the migration towards electronic controls on bindery equipment was well underway. Pulleys, belts and gearboxes were being replaced by motor drives. Relays were being replaced by PLCs. Knobs and switches were being replaced by display panels and computer screens. By the year 2000,…
